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The Tao of Blamelessness

Listening for the space between emotion


6-Minute Read

I work at a company called Blameless. We make a platform that Site Reliability teams use to provide structure during Incident Response. In my opinion its biggest advantage is how it supports humans in a transparent and accountable way. It is especially good at techniques that support maintaining Common Ground: organizing knowledge, defining roles, providing state, removing assumptions. Running a learning review for us means that we talk about the story of what happened. We are interested in the…

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